Student Accounts Specialist, Technical Support

Highland Community College is seeking a detail-oriented and technically skilled Student Accounts Specialist, Technical Support to support the College’s billing, payment, and financial services operations. This full-time role plays a key part in maintaining the TouchNet billing platform, supporting purchasing workflows, processing scholarships, and assisting with student accounts. The Specialist provides exceptional customer service to students, parents, employees, vendors, and institutional partners while ensuring accuracy, compliance, and strong internal controls.

Key Responsibilities

• Maintain and support the TouchNet platform, including researching upgrades, testing new functionality, and ensuring accuracy of production data.
• Serve as the primary contact for TouchNet applications, including account maintenance, troubleshooting, training, process documentation, and communication of updates.
• Edit and process incoming purchase orders while ensuring compliance with purchasing laws and College procedures.
• Manage the College’s Procurement Card Program, including reconciliation and preparation of monthly payments.
• Enter waivers, exemptions, and third-party billing vouchers.
• Process scholarships, including posting, database maintenance, and reconciliation.
• Process student refunds related to financial aid and prepare financial aid billings.
• Assist with testing and processing 1098-T Tuition Statements.
• Support the State of Illinois Local Debt Recovery Program for student receivable accounts.
• Assist with the College’s unclaimed property process, including outreach and recordkeeping.
• Balance, record, and post daily receipts, including credit card transactions.
• Maintain cash on hand, manage petty cash, and prepare bank deposits.
• Provide customer service by answering questions and resolving issues in person, by phone, or via email.
• Provide support services such as cashing personal checks, issuing cash boxes, and selling stamps and event tickets.
• Collaborate with credit card machine vendor and IT to ensure equipment functionality.
• Operate a credit card swipe terminal.
• Perform other duties as assigned.

What We’re Looking For

Education & Experience

• Associate’s degree in Accounting or Business
• Two (2) years of office or accounts receivable/payable experience required, OR an equivalent combination of education and experience providing the required skills and knowledge.

Skills & Knowledge

• Knowledge of accounts payable, purchasing practices, and receivable processes.
• Knowledge of administrative and educational systems, preferably TouchNet and Banner.
• Understanding of installation, testing, and evaluation processes for upgraded applications.
• Knowledge of customer service principles and best practices.
• Knowledge of federal and state privacy laws related to student information.
• Strong computer proficiency and comfort with financial and administrative software.
• Skill in problem-solving, prioritizing tasks, documenting processes, and communicating effectively.
• Skill in cash handling and managing past-due accounts.
• Ability to think creatively, adopt best practices, and improve processes.
• Strong organizational skills with the ability to manage multiple demands.
• Ability to work effectively with diverse individuals and maintain positive working relationships.

Why Join Highland Community College?

• Work in a collaborative, student-centered environment.
• Support a mission-driven institution built on Integrity, Compassion, and Respect.
• Grow professionally in a community that values Commitment, Interpersonal Skills, Lifelong Learning, and Sound Judgment.

Salary & Benefits:

Salary range: $18.89 – $28.33 per hour

Comprehensive benefits package. Details available at www.highland.edu/employment.

How to Apply:

Interested applicants should apply online at www.highland.edu/employment. Applications are not complete until the following materials are submitted:

• Online application
• Cover letter
• Resume
• Unofficial transcripts
• Contact information for three professional references

For alternative application methods or questions, contact Human Resources at 815-599-3426. Applications will be accepted until the position is filled.

Equal Opportunity Employer:

Highland Community College is an Equal Opportunity Employer. Applications from veterans, minorities, individuals with disabilities, and other diverse groups are strongly encouraged.