Testing Services Specialist

Highland Community College is seeking a dedicated and detail-oriented Testing Services Specialist to join our team. This full-time position provides placement testing and a variety of other testing services for both internal and external customers. If you are passionate about helping students succeed and enjoy providing excellent customer service, this is a fantastic opportunity for you!

Key Responsibilities:

• Administer and proctor placement tests for prospective, current, and returning students, including high school students.
• Accurately enter and upload placement test data into the BANNER system.
• Serve as the primary contact and subject matter expert for Accuplacer.
• Provide exceptional customer service to students, faculty, and staff.
• Administer various other tests such as PearsonVue, Kaplan for nursing students, CLEP, and DSST for both internal and external clients.
• Assist in generating reports and statistics related to placement testing and other Testing Center services.
• Support Quick Start events by organizing and facilitating testing processes throughout the school year.
• Act as the key contact for Testing Center operations in the absence of the Testing Center Coordinator.
• Update manuals and maintain testing center resources and information on the website.
• Perform additional duties as assigned to contribute to the smooth operation of the Testing Center.

What We’re Looking For:

• Associate’s degree and at least two (2) years of office experience, or an equivalent combination of education and experience that demonstrates your ability to excel in this role.
• Knowledge of testing principles and practices.
• Excellent organizational skills and attention to detail.
• Exceptional written and verbal communication skills.
• Strong customer service mindset, with the ability to work with a diverse population.
• Proficiency in computer operations and software applications.
• The ability to maintain confidentiality.
• Ability to work one evening per week.

Required Certification:

• Must be certified to administer Pearson VUE, CLEP, and DSST within three (3) months of hire.

Why Join Highland Community College?

• Be part of a welcoming and supportive environment.
• Gain valuable experience while helping students succeed in their academic journeys.
• Become a valued member of a campus community that is committed to shaping the future of our communities by providing quality education and learning opportunities.

How to Apply:

Visit our website at www.highland.edu/employment. Please submit the following materials to complete your application:

• Online application
• Cover letter
• Resume
• Contact information for three professional references

For an alternative method of applying, contact Human Resources at 815-599-3534.

Application Review:

Applications will be accepted until the position is filled.

Commitment to Diversity:

Highland Community College is an Affirmative Action/Equal Opportunity Employer. We are committed to creating an inclusive environment and welcome applications from veterans, minorities, individuals with disabilities, and other diverse groups.