LMS Administrator/Instructional Technology Specialist

Highland Community College is seeking an experienced LMS Administrator / Instructional Technology Specialist to enhance learning outcomes by managing academic technology systems, particularly the Learning Management System (LMS) and Video Management System (VMS). This role involves providing excellent user support, delivering training, and collaborating with faculty and staff to optimize technology use. The position also includes researching and integrating new tools to improve the teaching and learning experience.

The LMS Administrator / Instructional Technology Specialist will oversee the management of the college's LMS and VMS systems, ensuring accessibility, configuration, and system reliability. Key duties include maintaining servers, managing integrations and security protocols, coordinating software updates, and providing technical support for both users and classroom instructional technologies. The role also involves developing user training, managing vendor relationships, and supporting the evaluation of new instructional technologies to improve learning outcomes.

The ideal candidate should have experience with LMS and VMS platforms (preferably Moodle and Panopto), strong Linux scripting skills, and a solid understanding of instructional technology and learning tools. They should also be able to troubleshoot technical issues, manage system upgrades, and collaborate effectively with faculty and staff. A bachelor’s degree in instructional technology, computer science, or a related field is required, along with 3-5 years of experience or equivalent education and experience.

To apply for this position, please visit our website at: www.highland.edu/employment. Please complete and submit an online application, resume, cover letter stating experience, transcripts (unofficial copies are acceptable for the purpose of application), and the names of three professional references. For an alternate application method, contact Human Resources at 815-599-3426. Applications will be reviewed when received and continue until the position is filled.

Highland Community College is an Affirmative Action/Equal Opportunity Employer committed to a policy of nondiscrimination, and encourages applications from veterans, minorities, people with disabilities and other diverse groups.

GENERAL STATEMENT OF RESPONSIBILITIES: To enhance learning and academic outcomes by administering academic technology systems and collaborating with the college community. Provides excellent customer support, creates and delivers adequate training to users, and evaluates new academic technologies to incorporate when needed.

PRINCIPAL DUTIES: (essential functions)

• Administer the college’s Learning Management System (LMS) and Video Management System (VMS), sustaining upkeep, system accessibility, configuration, testing and reliability.
• Serves as the LMS and VMS subject matter expert, sharing and documenting best practices to optimize use.
• Manages the LMS server, including custom integrations, user import scripts, database backups, Single Sign On (SSO) connections, SSL certificates, and security remediation.
• Provides LMS and VMS technical support for all users.
• Plans and implements LMS software upgrades, coordinating user changes and new features with Center for Teaching and Learning Services staff.
• Provides technical support to classroom instructional technology, including HyFlex room configurations.
• Maintains open communication with LMS and VMS users.
• Configures, maintains, and supports all LMS third party tools, plug-ins, and learning tools interoperability, or integrations.
• Manages vendor relationships, contracts and renewals for the LMS and VMS.
• Researches new LMS and instructional technology teaching tools to improve the learning effectiveness.
• Creates user technical training and guides to improve usage of instructional technology through education and support of users.
• Performs other duties as assigned.

KNOWLEDGE AND SKILLS REQUIRED:

Knowledge of English usage, grammar, spelling, punctuation and vocabulary.

Knowledge of utilizing data to make informed decisions.

Knowledge of instructional technology, learning theories, and instructional design.

Knowledge of academic learning tools, web applications, and multimedia software.

Knowledge of technology concepts, including least privilege, single sign on, and account management.

Knowledge of trouble shooting processes and techniques.

Skill in managing learning management systems and video management systems, preferably Moodle and Panopto.

Skill in in writing and using Linux scripts.

Skill in documenting processes, procedures, and knowledge articles.

Skill in applying effective problem solving and decision making skills related to technical issues.

Skill in communicating effectively to various groups and individuals.

Skill in directing, coaching, and collaborating with staff and faculty.

Skill in using classroom audio visual systems.

Skill in establishing and maintaining effective relationships with a diverse population of co-workers and others.

PHYSICAL REQUIREMENTS/ACTIVITIES: The physical requirements of this position are medium work, exerting up to 50 lbs of force occasionally, and/or up to 20 lbs of force frequently, and/or up to 10 lbs of force constantly to move objects.

MINIMUM QUALIFICATIONS: Bachelor’s degree in instructional technology, computer science, information systems or related field and three - five (3-5) years experience OR an equivalent combination of education and experience that provide the required knowledge and skills.

REQUIRED LICENSE/CERTIFICATION: None.

SECURITY SENSITIVE POSITION: Requires a criminal background check.

REPORTS TO: Director, Information Technology Services

APPOINTED BY: Board of Trustees

EMPLOYEE CATEGORY: Professional

FLSA CLASSIFICATION: Exempt