FULL-TIME STUDENT INFORMATION SPECIALIST

Highland Community College is accepting applications for a full-time Student Information Specialist. This position will work 40 hours a week from 8:00 a.m.-5:00 p.m.

Associate’s degree and two (2) years of employment in a customer contact position or an equivalent combination of education with familiarity going through a higher educational enrollment process, and work experience that provide the required knowledge and skills. Experience working in higher education enrollment services area preferred. The successful candidate will demonstrate strong written and verbal communication, organizational and multi-tasking skills. Attention to detail and strong interpersonal skills are also essential. Must be able to learn and utilize new processes and technology. This position works with a diverse population of students.

To apply online for this position, please visit our website at: www.highland.edu/employment. Please complete and submit an online application and upload the following documents: cover letter, resume, transcripts (unofficial copies are acceptable for the purpose of application), and contact information for three (3) professional references. For an alternate application method, contact Human Resources at 815-599-3426. Review of applications will begin immediately and applications will be accepted until the position is filled.

Highland Community College is an Affirmative Action/Equal Opportunity Employer committed to a policy of nondiscrimination, and encourages applications from Veterans, minorities, people with disabilities and other diverse groups.

GENERAL STATEMENT OF RESPONSIBILITIES: To guide students and prospective students through the enrollment process, handling inquiries, referring to appropriate services, and consistently providing accurate information and excellent customer service.

PRINCIPAL DUTIES: (essential functions)

• Communicates verbally and in writing with students and prospective students regarding the enrollment process; appropriately communicates to specialists in Financial Aid, Advising, Student Success Center, Career Services and other College departments as appropriate. Proactively responds and follows-up on student inquiries.
• Performs data entry and retrieval, verifies accuracy of input, maintains student records and generates reports.
• Processes and tracks status of communications with prospective students using Ellucian CRM Recruit, communicates appropriately to students and utilizes judgment and decision-making skills to manage each case appropriately.
• Coordinates services and student needs with advisors, specialists, Career Services and other College departments as necessary.
• May serve as the Designated School Official for F1 international students.
• May be responsible for monitoring requested Highland transcripts through the National Student Clearinghouse.
• Will participate in and assist with planning of special events such as Counselors Luncheon, Experience Highland days and graduation.
• May be required to lead training for areas of specialization to other Student Information Services Specialists as well as Student Advisors.
• Performs other duties as assigned.

KNOWLEDGE AND SKILLS REQUIRED:

Knowledge of English usage, grammar, spelling, punctuation and vocabulary.

Knowledge of Financial Aid, Admissions & Records and Academic Advising policies and procedures.

Knowledge of basic functions of departments and areas around campus in order to serve as a campus resource.

Knowledge of program offerings.

Knowledge of file and record maintenance.

Knowledge of computer operations and software applications.

Knowledge of customer service techniques.

Knowledge of utilizing data to make informed decisions.

Knowledge, understanding and compliance with Federal and state privacy laws related to students.

Skill in responding professionally, effectively and efficiently to customer service requests.

Skill in interpreting policies and procedures regarding the enrollment process and record keeping.

Skill in communicating and listening effectively.

Skill in responding to inquiries and problem solving.

Ability to prioritize multiple tasks and meet simultaneous deadlines.

Skill in using attention to detail, follow-through and initiative.

Skill in operating a computer and software applications.

Skill in establishing and maintaining effective relationships with a diverse population of students, co-workers and others.

PHYSICAL REQUIREMENTS/ACTIVITIES: The physical requirements of this positon are sedentary in nature, exerting up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

MINIMUM QUALIFICATIONS: Associate’s degree and two (2) years of employment in a customer contact position OR an equivalent combination of education with familiarity going through a higher educational enrollment process and work experience that provide the required knowledge and skills. Experience working in higher education enrollment services area preferred.

REQUIRED LICENSE/CERTIFICATION: The Student Information Specialist serving as the Designated School Official will be required to register in that role with the Student and Exchange Visitor Program (SEVP) within 2 months of hire.

REPORTS TO: Director, Enrollment and Records